The Role of Intrinsic and Extrinsic Job Motivational Factors in Enhancing Employee Performance: A Mediating Effect of Employee Commitment
Keywords:
Extrinsic motivation, intrinsic motivation, employee performance, employee commitment.Abstract
The aim of this study was to investigate the role of job motivation factors including intrinsic and extrinsic in augmenting the performance of nurses and paramedical staff and also to assess the mediating effect of employee commitment. The current research is based on expectancy theory. The simple random sampling technique has been used and data were collected through survey questionnaire from paramedical staff (grade 16 and above) of government hospitals of urban Sindh, Pakistan. The sample size required calculated through G*power software was 258; however we received 265 responses out of 300 (response rate 88.3%). The data were analyzed through Partial Least Square Structural Equation Modeling (PLS-SEM) in Smart PLS 3.0 version software. The hypotheses testing results indicated that “employees’ intrinsic motivation (IM)” and “extrinsic motivation (EM)” had a significant positive impact on “employee performance (EP)”. The findings of this study also reported that both types of motivations (intrinsic & extrinsic) impact indirectly on workforce performance through mediator “employee commitment”. This means that nurses and healthcare workers provided with greater motivation aspects (intrinsic and extrinsic) have higher work performance and their commitment also increases which further lead to their enhanced productivity in their jobs. The authors concluded this empirical study with implications, some limitation and directions for the research in future.
References
Abu Yahya, O., Ismaile, S., Allari, R. S., & Hammoudi, B. M. (2019, January). Correlates of nurses’ motivation and their demographic characteristics. In Nursing forum,54(1), 7-15.
Ahmed, M., Guo, Q., Qureshi, M. A., Raza, S. A., Khan, K. A., & Salam, J. (2021). Do green HR practices enhance green motivation and proactive environmental management maturity in hotel industry?. International Journal of Hospitality Management, 94(10), 28-52.
Ali, A. A. A. M., Kee, D. M. H., Singh, A., Pandey, R., Alhamlan, H., Ahmad, K. M., ... & Narayanan, Y. (2020). Does Motivation Improve Employees Job Performance? A Case of Absolute Hotel Services. International journal of Tourism and hospitality in Asia Pasific (IJTHAP), 3(3), 9-21.
Al-Madi, F. N., Assal, H., Shrafat, F., & Zeglat, D. (2017). The impact of employee motivation on organizational commitment. European Journal of Business and Management, 9(15), 134-145.
Amrutha, V. N., & Geetha, S. N. (2020). A systematic review on green human resource management: Implications for social sustainability. Journal of Cleaner production, 2(47), 119-131.
Andika, R., & Darmanto, S. (2020). The effect of employee empowerment and intrinsic motivation on organizational commitment and employee performance. Journal Aplikasi Management, 18(2), 241-251.
Babakarewa, A., Kelana, B. W. B. Y., Mansor, N. N. A., & Mahmod, A. (2024). Effect of Motivation on Employee’s Performance in Higher Institutions in Nigeria. Kurdish Studies, 12(1), 767-779.
Barron, R. A., 1983. Behavior in organizations. New York: Allyn & Bacon, Inc
Boon, C., Den Hartog, D. N., & Lepak, D. P. (2019). A systematic review of human resource management systems and their measurement. Journal of management, 45(6), 2498-2537.
Bright, L. (2021). Does Perceptions of Organizational Prestige Mediate the Relationship Between Public Service Motivation, Job Satisfaction, and the Turnover Intentions of Federal Employees? Public Personnel Management, 50(3), 408-429.
Chien, G. C., Mao, I., Nergui, E., & Chang, W. (2020). The effect of work motivation on employee performance: Empirical evidence from 4-star hotels in Mongolia. Journal of Human Resources in Hospitality & Tourism, 19(4), 473-495.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
Delil, B. (2019). THE EFFECTS OF EXTERINSIC MOTIVATION FACTORS ON TEACHER’S ORGANIZATIONAL COMMITMENT: THE CASE OF REPI ABEL SECONDARY AND PREPARATORY SCHOOL (Doctoral dissertation, st. mary's University).
Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171-193.
Ezenwakwelu, C. A. (2017). Determinants of Employee Motivation for Organizational Commitment. IOSR Journal of Business and Management, 19(7), 1-9.
Falk, R. F., & Miller, N. B. (1992). A primer for soft modeling. University of Akron Press.
F. Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM) An emerging tool in business research. European business review, 26(2), 106-121.
Frary, R. B. (1996). Hints for designing effective questionnaires. Practical Assessment, Research, and Evaluation, 5(1).
Hair, J.F., Black, W.C., Babin, B.J. and Anderson, R.E. (2010). Multivariate Data Analysis. 7th Edition, Pearson, New York.
Hair, J. F., Sarstedt, M., Pieper, T. M., & Ringle, C. M. (2012). The use of partial least squares structural equation modeling in strategic management research: a review of past practices and recommendations for future applications. Long range planning, 45(5-6), 320-340.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). Sage publications.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice, 19(2), 139-152.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/ s11747-014-0403-8
Jolly, A. R., & Chakravarthi, M. K. (2016, January). A standalone data logger for fibre optic vibration measurement system using Beaglebone. In 2016 10th International Conference on Intelligent Systems and Control (ISCO) (pp. 519-522). IEEE.
Jonker, J. (2010). The Essence of Research Methodology: A Concise Guide for Master and PhD Students in Management Science. Springer Verlag.
Katebi, A., HajiZadeh, M. H., Bordbar, A., & Salehi, A. M. (2022). The relationship between “job satisfaction” and “job performance”: A meta-analysis. Global Journal of Flexible Systems Management, 23(1), 21-42.
Kurniawan, A. D., & Rivai, A. (2018). Influence of Career development and motivation to Employee Performance through Organizational Commitment in Institutional development Section of Educational Diniyah and Pondok Pesantren Office of Ministry of South Jakarta Religious. International Journal of Business and Applied Social Science, 4(2), 17-33.
Lohr, S. L. (2010). Sampling: Design and Analysis: Design And Analysis. Boston, MA: Cengage Learning.
Maan, A. T., Abid, G., Butt, T. H., Ashfaq, F., & Ahmed, S. (2020). Perceived organizational support and job satisfaction: a moderated mediation model of proactive personality and psychological empowerment. Future Business Journal, 6(1), 1-12
Macke, J., & Genari, D. (2019). Systematic literature review on sustainable human resource management. Journal of cleaner production, 208, 806-815.
Mahmoud, A. B., Fuxman, L., Mohr, I., Reisel, W. D., & Grigoriou, N. (2021). “We aren't your reincarnation!” workplace motivation across X, Y and Z generations. International Journal of Manpower, 42(1), 193-209.
Marleyna, Y., Devie, D., & Foedjiawati, F. (2022). Reward System, Employee Engagement, and the Role of Employee Satisfaction as Mediating Variable. Petra International Journal of Business Studies, 5(1), 97-108.
Marshall, M. N. (1996). Sampling for qualitative research. Family practice, 13(6), 522-526.
McGuire, D., & McLaren, L. (2018). The Impact of Physical Environment Commitment in Call Centers–The Mediating Role of Employee Well-Being. Team Performance Management, 15(1&2).
Mwanje, S. M. (2010). Career development and staff motivation in the banking. Unpublished thesis, Kampala. Makerere University.
Nasir, N., Halimatussakdiah, H., Suryani, I., Zuhra, S. E., Armia, S., & Mahdani, M. (2019, January). How intrinsic motivation and innovative work behavior affect job performance. In 1st Aceh Global Conference (AGC 2018) (pp. 606-612). Atlantis Press.
Nilasari, B. M., Nisfiannoor, M., & Devinta, F. R. M. (2021). Changes in motivation that affect employee performance during the covid 19 pandemic. Jurnal Aplikasi Manajemen, 19(2), 435-447.
Okoth, V. A., & Florah, O. M. (2019). Motivation and Employee Performance at Avenue Hospital Kisumu County-Kenya. Business Management Dynamics, 9(5).
Pandey, J., Gupta, M., & Hassan, Y. (2021). Intrapreneurship to engage employees: role of psychological capital. Management Decision, 59(6), 1525-1545.
Potipiroon, W., & Ford, M. T. (2017). Does public service motivation always lead to organizational commitment? Examining the moderating roles of intrinsic motivation and ethical leadership. Public Personnel Management, 46(3), 211-238.
Pradenas, D., Oyanedel, J. C., da Costa, S., Rubio, A., & Páez, D. (2021). Subjective well-being and its intrinsic and extrinsic motivational correlates in high performance executives: A study in Chilean managers empirically revisiting the bifactor model. International Journal of Environmental Research and Public Health, 18(15), 8082
Rahim, A. R., & Jam’an, A. (2018). The analysis of influence of motivation and organizational commitment on employees’ performance in Telkom Kandatel Gorontalo Province. Problems and perspectives in management, 16(4), 429-443.
Rahman, M. H., Fatema, M. R., & Ali, M. H. (2019). Impact of motivation and job satisfaction on employee’s performance: an empirical study. Asian Journal of Economics, Business and Accounting, 10(4), 1-10.
Ryandini, T. P., & Nurhadi, M. (2020). The Influence of Motivation and Workload on Employee Performance in Hospital. INDONESIAN NURSING JOURNAL OF EDUCATION AND CLINIC (INJEC), 5(1), 8-14.
Ryan, R. M., & Deci, E. L. (2020). Intrinsic and extrinsic motivation from a self-determination theory perspective: Definitions, theory, practices, and future directions. Contemporary educational psychology, 61, 101860.
Ryan, R. M., and Deci, E. L. (2017). Self-Determination Theory: Basic Psychological Needs in Motivation, Development, and Wellness. New York, NY: Guilford Press
Sam, T. H., Hadhiya, M., Yan, W., Ruiteng, X., & Chong, L. (2024). Factors Effecting Motivation And Its Impact On Work Performance-A Study On Secretariat Of Naifaru Council. Educational Administration: Theory and Practice, 30(4), 1164-1174.
Simatupang, A. C., & Putu Saroyeni, P. (2018). The Effect of Discipline, Motivation and Commitment to Employee Performance. IOSR Journal of Business and Management, 20(6).
Shalley, C. E., & Gilson, L. L. (2017). Creativity and the management of technology: Balancing creativity and standardization. Production and Operations Management, 26(4), 605-616.
Shang, R. A., & Hsieh, J. J. (2019). Extrinsic motivation, job satisfaction, and job performance: A meta?analysis. Human Performance, 32(3), 25
Sparrowe, R. T., Liden, R. C., Wayne, S. J., & Kraimer, M. L. (2018). Social networks and the performance of individuals and groups. Academy of management journal, 44(2), 316-325.
Soyler, S., Gokalp, Y., Sahin, S. K., & Yigit, P. (2019). Effect of internal & external motivation and Burnout levels of nurses on work performances: Cross-sectional Analysis. International Journal of Business Ecosystem & Strategy (2687-2293), 1(1), 63-69.
Sunardi, M. A., & Putra, T. R. I. (2020). Intrinsic Motivation and Personal Value in Predicting the Job Satisfaction and Employee Performance: Study in Marine and Fisheries Department of ACEH JAYA. International Journal of Business Management and Economic Review, 3(1), 7-16.
Utete, R. (2023). Investigating the relationship between capacity building and employee performance at a leading organisation in Durban, South Africa. African Journal of Business and Economic Research, 18(2), 255.
Yusuf, M. (2021). The Effects of the Intrinsic Motivation and Extrinsic Motivation on Employee Performance with Job Satisfaction as an Intervening Variable at PT. Alwi Assegaf Palembang. Journal Management, Business, and Accounting, 20(1), 18-31
Vroom, V. H. (1964). Work and motivation. New York: Wiley
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 IBT- JOURNAL OF BUSINESS STUDIES

This work is licensed under a Creative Commons Attribution 4.0 International License.
All articles are published under Creative Commons License term i.e. CC BY 4.0 International